PSEG Long Island logo (PRNewsFoto/PSEG Long Island)

 

Alexa — Amazon’s voice-activated technology that has taken the world by storm — has come to PSEG Long Island customers. Thanks to the new Alexa skill, customers can make payments, ask billing questions, get saving and safety tips, and more — all just by using their own voice.

To get started, customers simply need to go to their Alexa app and search for the PSEG Long Island “skill.” Once they link their PSEG Long Island My Account to Alexa, they’re ready to start managing their account using Alexa’s voice technology.

“Now customers can easily interact with PSEG Long Island in real time to get the information they need and want by simply asking Alexa,” said PSEG Long Island customer operations vice president, Rick Walden. “This is just one of the many ways we’re using technology to improve the customer experience and make it easier to do business with us.”

Features currently available on PSEG Long Island Alexa skill are current balance, billing summary and usage information, make a payment, get savings and safety tips, and meter reading. For more information, visit PSEGLINY.com/Alexa.

New features will be added as PSEG continues to enhance the Alexa skill. The Alexa skill is just one way PSEG Long Island is using technology to make it easier for customers to interact and do business with us. In addition, there is a redesigned public website and My Account, Enhanced Interactive Voice Response (IVR) system, text and email notifications, and outage maps.

Coming soon: My Account Mobile App and Online Chat: A new Online Chat feature will give customers the ability to chat live with a customer service representative for assistance to perform a variety of tasks such as reporting an outage, paying a bill, and signing up for My Alerts right from their mobile device.

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