Bank of America says its online bankingÂ website crashed Friday, leaving customers unable to access theirÂ accounts.
From late morning Friday, customers trying toÂ log on saw a message that said the site was ‘temporarilyÂ unavailable.’
Bank of America (BAC), based in Charlotte,Â N.C. and the second-largest U.S. bank by assets, said it was working on theÂ problem, but wouldn’t elaborate on what caused the outage.
‘We’re aware of the online banking issue andÂ addressing as quickly as possible,’ Mark Pipitone, a spokesman for the bank,Â wrote in an email. ‘We’re also working closely with our customers to helpÂ alleviate any concerns.’
The bankÂ responded to unhappy customersÂ on its Facebook page Saturday with an apology.
‘Sorry to all our customers for theÂ inconvenience this weekend,’ a bank spokesman wrote. ‘We know we didn’t deliverÂ the experience you deserve yesterday, and we’re committed to making everyÂ interaction with you what you expect. Our mobile and online banking platformsÂ are back up and running and we are continuing to monitor closely.’
Customers’ ‘log-in, passwords and accountÂ information were never at risk and remain safe and secure,’ the spokesmanÂ added.
More than 1,300 people ‘liked’ the statementÂ and hundreds commented.
‘I was on hold for an one hour and fourÂ minutes, I gave up!’ wrote Kelley Herrick. ‘I’ve had problems with my accountÂ since the 31st also, things not coming through as they’re suppose to or a dayÂ early, then we pay the price, I can’t sit on the phone waiting hours either!Â This is unacceptable.’
Carlisle Wheeling wrote, ‘I’m leaving youÂ guys. Already opened up a new bank account with a small, friendly, personal bankÂ and when my account with you is empty, that’s it for you.’
A less frustrated customer wrote, ‘It wasn’tÂ good but they are admitting it and are willing to pay for any money errors thatÂ it may have cost us. I have never had a problem with BOA.’
Customers of another bank, BBVA Compass, alsoÂ hit social networks on Friday to complain about problems accessing theirÂ accounts online.
The bank responded on Facebook, tellingÂ customers that it was working to resolve system issues affecting directÂ deposits, such as payroll and Social Security checks, online banking andÂ phone-banking access.
The lender announced a few hours later thatÂ the problems had been resolved.
Spokesman Thaddeus Herrick did not elaborateÂ on what might have caused the problems.
BBVA Compass is the U.S. division of BancoÂ Bilbao Vizcaya Argentaria SA, Spain’s second-largest bank.