NEW YORK — Aug. 9, 2012 — EL AL Israel Airlines is announcing that the tickets which were purchased on a variety of travel internet sites and ticketed earlier this week (on Aug. 6) will be honored. In addition, EL AL is offering a more convenient option to anyone who has been ticketed at one of these low fares on flights from the USA to Israel.

The tickets that these passengers are currently holding are for travel via a stopover in Europe in both directions. However, to better accommodate these passengers, EL AL is offering a choice to travel nonstop roundtrip to Israel from New York (JFK or Newark) for an additional cost of $75 each way.  Yet another choice is that EL AL is offering a full refund without penalty to anyone wishing to cancel their tickets. To take advantage of the nonstop flights or to cancel, passengers holding these tickets should email EL AL between Aug. 14 – 31, 2012 via email to and an EL AL representative will respond to the request.

EL AL Vice President/General Manager Danny Saadon stated, “Although a review of this occurrence has not been finalized, a decision was made to accommodate EL AL passengers who purchased these low fares because we value our reputation of offering excellent customer service.  Hopefully, we have provided an opportunity to many first timers to visit Israel as well as reconnect family and friends.”

For two hours on Aug. 6, incorrect fares to Israel were published on a variety of travel internet sites.

EL AL continues to offer nonstop flights to Israel as well as via Europe at attractive fares year round.

Follow EL AL USA Facebook (ELALIsraelAirlinesUSA) and Twitter (@ELALUSA).

Source: Press Release


  1. Good move by ELAL, they had to do it, otherwise they would have had thousands of lawsuits and bad press.

    This ended up as a pretty cheap advertisement and good PR for the company

  2. Kudos to you ELAL. you are a stand-up company and took responsibility for your mistake.

    I am pretty sure that the way you handled this will more than make up for the loss you had, with future flights. I know that i want to be affiliated with a company that acts like you just did!

  3. Dont fool yourselves, this is not done because they are such nice loving people.

    There is a reason it took them 2-3 days to make a decision, and a decision was made but not by them. It was made by the FAA and the feds.

    EL AL is not concerned much by what we think of them, they are concerned with security and they know full well that we use them because we feel safe with them and we don’t have many other choices.

    So stop being so teddy-bear fuzzy and throwing compliments around

    • Who cares why they did it, the bottom line is they did it and we got the cheap tickets.

      Why cant you just give them props for honoring it? why always look at the negative aspect of every story?

  4. i wonder if the guy that made the big chilul hashem by sitting in the woman’s seat, would be so frum and say “I cant fly for this price, it was a mistake”

    Yea right!

  5. It would be nice if my Bank would honor these type of mistakes. They once credited me 100,000 dollars instead of 100 dollars and they didn’t honor it. 🙁


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