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Extremely Cold Weather Conditions Are Here; PSEG Long Island Is Ready

The extreme cold is here and PSEG Long Island is ready to respond safely, quickly, and effectively to any electric outages that may occur. Providing reliable electric service during extreme temperatures is a PSEG Long Island priority.

As the mercury drops, it pays to be energy efficient. PSEG Long Island reminds customers to save energy dollars by implementing a few easy-to-follow recommendations.

  • Set the thermostat to 68 degrees Fahrenheit while you’re awake and lower it before you go to sleep or are away. Lowering the temperature by between 7 and 10 degrees can save as much as 10 percent on heating costs.
  • Be sure furniture and drapes are not blocking heating baseboards or radiators.
  • Remove or cover window air-conditioners to reduce drafts.
  • Use weather stripping or caulk to seal up cracks and prevent drafts around windows and door frames.
  • Close the fireplace damper when not in use.
  • Let in the sun’s natural warmth by opening drapes and curtains during the day on sun-facing windows. Close them at night to keep the warmth inside.
  • Humid air makes you feel warmer at a lower thermostat setting. Houseplants add natural humidity.
  • Switching to LED lightbulbs also saves money and energy. They use as much as 90 percent less energy than incandescent bulbs and last up to 25 times longer for years of savings.

PSEG Long Island offers energy-efficiency programs and rebates to help customers become more energy efficient and lower bills. Visit PSEG Long Island’s online Energy Analyzer to calculate the energy efficiency of your home and find out how to save energy and money.

For more information on energy-saving tips and PSEG Long Island’s energy-efficiency programs, please visit

Customers Facing Financial Difficulty Should Call PSEG Customer Service

PSEG Long Island understands that the winter months are especially challenging for customers facing financial difficulty, and PSEG LI is prepared to help. Customers struggling to pay their electric bill, including furloughed federal employees, should call 1-800-490-0025 to discuss their situation. PSEG Long Island can provide a 60-day grace period, with no late fees, to customers who meet the criteria for acute hardship, including recent unemployment.

“Financial hardship, whether expected or unexpected, can affect anyone,” said Rick Walden, vice president of customer operations, PSEG Long Island. “Temporary payment relief has long been something we have offered to eligible customers to spare them from being shut off while they reestablish some stability. Our customer service representatives also are prepared to discuss procedures for establishing payment schedules, should such arrangements be needed.”

Customer service representatives will also inform customers who are under the grace period to call back if they need an extension. PSEG Long Island’s Customer Service number is 1-800-490-0025. Customers can also speak to representatives in person at any of PSEG Long Island’s customer service centers.

PSEG Long Island reminds furloughed government employees and other customers facing financial hardship that assistance is also available from other programs on Long Island:

Home Energy Assistance Program (HEAP). This federally funded program assists with heat or heat-related emergencies with no payback required.

Project Warmth. Project Warmth is a United Way of Long Island emergency assistance program to help families and individuals with energy emergencies. It provides one-time assistance for fuel and fuel-related electricity.

Household Assistance Program. PSEG Long Island’s Household Assistance Program provides a credit on every electric bill for customers who receive benefits from certain non-utility financial-assistance programs.

For more information on these programs, please visit or call 516-454-4331 to speak with a consumer advocate.


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