PSEG Long Island has launched a new mobile app that enables customers using Apple or Android devices to securely and easily manage electric accounts while on the go. The new mobile app is the most recent example of the company’s commitment to improving customer service through innovation and technology advancements.
“Our world is driven by technology. Today’s customers expect companies to do everything they can to make it easier and more convenient to do business,” said Dan Eichhorn, PSEG Long Island’s president and COO and chief customer officer for PSEG Long Island and PSE&G. “Having information at their fingertips through apps and other technology is a way of life for an increasing number of our customers. They expect us to keep pace, anticipate their needs, and provide innovative solutions.”
The PSEG Long Island app allows customers to make payments, compare and manage energy use, report an outage, manage payment options, and contact customer service. To get started, customers simply link their My Account to the new PSEG Long Island app.
Powerful features include:
- Sign on with touch/facial ID
- Receive bill and payment alerts
- Report outages, receive status notifications
The PSEG Long Island mobile app is the most recent example of a commitment to continue improving customer service through technology advancements.
PSEG was named to CIO magazine’s 2019 CIO 100 list for its release of an Amazon Alexa customer service “skill” that allows customers to verbally ask billing questions, make payments, and get tips for reducing their energy usage and lowering their bills through Alexa-enabled devices. The list commends organizations that use leading-edge IT practices to create competitive advantages, improve business processes, enable growth, and improve relations with customers.
The PSEG Long Island website, recently updated with a more modern, completely mobile design that’s more useful and easier to navigate, was named number one in the tristate area in 2019 by E Source, a leading market research and consulting firm for utilities. The PSEG Long Island MyPower map was updated to include additional information, such as crew location, cause, and restoration of outages. An interactive reliability layer was also added to the map, detailing the reliability, FEMA, and circuit improvement projects PSEG Long Island is currently working on throughout the service territory. Customers can interact with PSEG Long Island on Facebook, Twitter, Instagram, and LinkedIn.
“Ultimately, our customers are at the heart of everything we do,” said Rick Walden, vice president of customer services at PSEG Long Island. “This new app, as well as the other customer service improvements we are pursuing, helps PSEG Long Island provide our customers with best-in-class experiences and become the electric company of the future.”